About Us

Our local kiwi guides are the backbone of the experiences we offer. Their knowledge of New Zealand – be it history, nature or culture – is absolutely top-notch. Friendly, patient and with a deep affinity for all things outdoors, our guides help to bring Fiordland’s stunning landscapes to life.

Trips & Tramps is a family run, small business based in Te Anau. Owners Steve and Kate Norris are involved in daily operations.  Steve is out and about most days guiding our guests, while Kate works back at base running all things behind the scenes (not to mention being an awesome mum to four gorgeous kids). Committed to conservation and the local community, Steve and Kate like to 'keep it real' and believe in providing unique and genuine kiwi outdoor experiences.

Our Local Guides

Steve the film star

Steve Norris

Owner and Head Guide

Steve is a dedicated, long term employee of Trips and Tramps. Coming to Te Anau to guide on the Milford Track, he has worked in the tourism sector for over 20 years both in New Zealand and abroad. A well known community figure he enjoys sharing Fiordland’s special places to visitors from all over the world. In 2009 Steve's commitment to conservation efforts were formally recognised when he received the Department of Conservation Southland Individual Services to Conservation Award “for his consistent and dedicated leadership in community conservation efforts, his tireless enthusiasm as a keen conservationist influencing tourists, Kepler challenge runners, friends and family, and for being instrumental in pest-trapping programmes".


Kate Norris

Co-owner, Author, and Mother of four

Kate graduated with a Parks and Recreation Diploma from Lincoln University and moved to Te Anau to work on the Milford Track for the Department of Conservation. For the last 20 years she has worked in the tourism field in a reservation and information capacity. Currently with a growing family, Steve and Kate combine the demands of four active children with managing the business and getting into the outdoors as much as possible.

Guide Madeleine enjoys her own tramping adventures

Madeleine Peacock

Reservations Manager

Named after one of Fiordland’s highest peaks, there’s no guessing where Madeleine is from! Madeleine has strong family connections to the area and has grown up amidst the outdoors and the tourism industry. Having ditched teaching and counseling for the quiet life of a guide, she couldn't’t be happier working in the Trips & Tramps team! Madeleine supports Kate in the background answering phones and emails, and even gets out and about guiding in the summer.

Geoff v2

Geoff Barnes

Local Guide

Geoff is a born and bred local and has spent many years guiding. Recently returning to working with us, he is loving being back in the Trips & Tramps team. Last season, a Trip Advisor review said that "Geoff is the man!" – we would have to agree!

'Smoko break' at Giant Gate Falls - Milford Track

Rebecca Howe

Local Guide

Becs joins our team with years of experience traveling, tramping and teaching. A born and bred Southland girl she happily calls Te Anau home and loves being able to get out on the lake for a paddle at lunch time, run up a mountain after work and enjoy a nice cold beer with mates at the end of the day.

Toni Ellis 2015

Toni Ellis

Local Guide

A Te Anau local and having previously worked for Destination Fiordland and the Department of Conservation, Toni is an awesome asset to our team. She has spent a great deal of time in all the beautiful corners of Fiordland and knows it well. Toni is involved with the Kepler Challenge and other community initiatives. A customer review described Toni as "a hive of interesting information" – she’s a great local kiwi guide to explore Fiordland with.


Yvette Ridley

Local Guide

Yvette divides her time between working with youth, teaching, guiding and playing in the outdoors. She grew up in Te Anau and loves being back in her local hood to show off her magnificent backyard to travelers (whilst saving $ to fund her next adventure). Yvette throughly enjoys learning more about Aotearoa fauna and flora and is looking forward to sharing it with visitors this summer.

Neil 2017

Neil Robertson

Local Guide

Neil hails originally from Kent in the UK and as well as being very knowledgeable and passionate about Fiordland he is a twitcher at heart! Neil has a lifetime of experience watching and studying birds, this has taken him to some amazing places including most recently Madagascar. He has spent the past 10 years guiding in Fiordland and has enjoyed the move to New Zealand. He is very generous with the use of his binoculars and the incredible knowledge he has of the area.

Friendly, young Douglas who has great photography skills

Douglas Thorne

Local Guide

Douglas is young, fresh faced and has been walking in the hills from a young age. Full of energy, he is also a very keen photographer and has an eagle eye for finding the things you might otherwise miss - like a bellbird covered in pollen, a trout catching dragonflies, or a kea in flight.

There is not much our guides don't know about the Milford Track!

Stephen Martin

Local Guide

Originally from Auckland, Stephen saw the light and moved to Te Anau. An avid naturalist (not to be confused with a naturist) Stephen has an incredible knowledge of the flora and fauna in the area. He also has an aversion to getting his feet wet and will stop at nothing to stay dry! He is a hard man to get a photo of as he is always taking the photos - here is one of his favourite plants - Aciphylla horrid.

Guide Andrew explaining a stoat trap - Kepler Heli Hike

Andrew Pealing

Local Guide

Andrew is Welsh by birth but a Kiwi at heart. He has tramped and climbed the hills and mountains of Fiordland for many years. He is also mad keen about regaining and orienteering. Andrew serves the Fiordland community as a Search and Rescue volunteer, which also involved raising and training search dogs. He’s an interesting fella to be around!

Ross Kerr on Key Summit in the snow

Ross Kerr

Local Guide

Ross is a long-time local and there isn't much about Fiordland Milford Sound that he doesn't know. With a history working as a ranger for the Department of Conservation, Ross is an expert in an expert in natural history and flora/fauna. Ross also manages a consultancy company who provide Nature Guides aboard the international cruise ships that visit Fiordland each year.

Michelle Grant 2017

Michelle Grant

Local Guide

Michelle comes from Dunedin and has a passion for sharing amazing outdoor places with people. She has a rich background in outdoor eduction and guiding, careers which have taken her all around the world - including Antarctica! She first started guiding in Fiordland in 2005. Michelle loves living in this area and reckons it's the best part of the country to live in - she hopes you will see why after spending some time here!"

Yoshie is our local Japanese Speaking Guide

Yuka, Yoshi and Masako

Japanese Speaking Guides

Yuka, Yoshi and Masako also all join us on a regular basis.

Conservation Projects

Trips and Tramps enjoy a close relationship with the community, Fiordland Conservation Trust and local Te Anau Department of Conservation team.  Personally and as a company we provide both logistical and financial support. Recent significant donations have been made to local events and community groups, including the Kepler Challenge Mountain Run, Fiordland College, Te Anau Scouts, Fiordland Squash Club, Te Anau School, and Fiordland Trails Trust.

At Milford Sound we have been involved in a stoat trapping project since 2003 (even before it was the thing to do) and recently expanded this to the Delta are in conjunction with the Fiordland Conservation Trust, more information available here.

We are also enthusiastic supporters of the Local Kids Restore the Kepler project. This project aims to help Fiordland's young people, from pre-school through to college, develop knowledge, values and skills so they can be confident, connected and actively involved in caring for their environment.