About Us

Our local kiwi guides are the backbone of the experiences we offer. Their knowledge of New Zealand – be it history, nature or culture – is absolutely top-notch. Friendly, patient and with a deep affinity for all things outdoors, our guides help to bring Fiordland’s stunning landscapes to life.

Trips & Tramps is a family run, small business based in Te Anau. Owners Steve and Kate Norris are involved in daily operations.  Steve is out and about most days guiding our guests, while Kate works back at base running all things behind the scenes (not to mention being a mum to 4 children aged 8-18 years). Committed to conservation and the local community, Steve and Kate like to 'keep it real' and believe in providing unique and genuine kiwi outdoor experiences.

Our Local Guides

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Steve Norris

Co-owner and Head Guide

Steve is a dedicated, long term employee of Trips and Tramps. Coming to Te Anau to guide on the Milford Track, he has worked in the tourism sector for over 20 years both in New Zealand and abroad. A well known community figure he enjoys sharing Fiordland’s special places to visitors from all over the world. In 2009 Steve's commitment to conservation efforts were formally recognised when he received the Department of Conservation Southland Individual Services to Conservation Award “for his consistent and dedicated leadership in community conservation efforts, his tireless enthusiasm as a keen conservationist influencing tourists, Kepler challenge runners, friends and family, and for being instrumental in pest-trapping programmes".

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Kate Norris

Co-owner and Author

Kate graduated with a Parks and Recreation Diploma from Lincoln University and moved to Te Anau to work on the Milford Track for the Department of Conservation. For the last 20 years she has worked in the tourism field in a reservation and information capacity. Currently with a growing family, Steve and Kate combine the demands of four active children with managing the business and getting into the outdoors as much as possible.

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Geoff Barnes

Local Guide

Geoff is a born and bred local and has spent many years guiding. Recently returning to working with us (yes they come back), he is loving being back in the Trips & Tramps team. A Trip Advisor review said that "Geoff is the man!" – we would have to agree!

Madeleine Peacock

Madeleine Peacock

Reservations & Local Guide

Madeleine is a third generation Fiordlander and has worked for Trips & Tramps for over 5 years (although she does keep leaving and then coming back!).  Madeleine works part time for Trips & Tramps mostly in the office overseeing reservations, admin and logistics, she also loves getting out for a bit of guiding.  She has a busy double life as a Tourism Business Advisor for Qualmark, chairperson of the Guardians of Lakes Manapouri, Monowai & Te Anau and is on the Fiordland College School Board.  

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Helen Dodson

Local guide

Helen Dodson is getting back into the bush again, where she prefers to be! After years of working with the Department of Conservation in various roles, including with the Takahe Recovery project and in the Fiordland Visitor Centre, we are now fortunate to have her join the Trips & Tramps team as a guide. With a love of the outdoors, specifically tramping (ask her about her adventures on the Te Araroa Trail) she brings great passion to her work. A friendly face and awesome host, Helen always goes the extra mile to ensure everyone has a memorable experience when they join her group.

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Neil Robertson

Local Guide

Neil hails originally from Kent in the UK and as well as being very knowledgeable and passionate about Fiordland he is a twitcher at heart! Neil has a lifetime of experience watching and studying birds, this has taken him to some amazing places including most recently Madagascar. He has spent the past 10 years guiding in Fiordland and has enjoyed the move to New Zealand. He is very generous with the use of his binoculars and the incredible knowledge he has of the area.

Friendly, young Douglas who has great photography skills

Douglas Thorne

Local Guide

Douglas has a huge passion for the outdoors and Fiordland National Park. He grew up here in a family of conservationists and has always been involved in learning about our country's unique flora and fauna. Over the years he has developed an even larger passion and love of photography. "I love guiding people as it is a combination of my passions. Photography in Fiordland is utterly a one of a kind experience compared with the rest of New Zealand. Nowhere else could you easily have the opportunity of capturing lush forest, endemic birds and gushing waterfalls all in one day."  He has learnt to carry his camera wherever he goes, as you never know what the day will bring.

Guide Andrew explaining a stoat trap - Kepler Heli Hike

Andrew Pealing

Local Guide

Andrew is Welsh by birth but a Kiwi at heart. He has tramped and climbed the hills and mountains of Fiordland for many years. He is also mad keen about regaining and orienteering. Andrew serves the Fiordland community as a Search and Rescue volunteer, which also involved raising and training search dogs. He’s an interesting fella to be around!

Ross Kerr

Ross Kerr

Local Guide

Ross is a long-time local and there isn't much about Fiordland Milford Sound that he doesn't know. With a history working as a ranger for the Department of Conservation, Ross is an expert in an expert in natural history and flora/fauna. Ross also manages a consultancy company who provide Nature Guides aboard the international cruise ships that visit Fiordland each year.

Michelle Grant 2017

Michelle Grant

Local Guide

Michelle comes from Dunedin and has a passion for sharing amazing outdoor places with people. She has a rich background in outdoor education and guiding, careers which have taken her all around the world - including Antarctica! She first started guiding in Fiordland in 2005. Michelle loves living in this area and reckons it's the best part of the country to live in - she hopes you will see why after spending some time here!"


Taisei Shimizu

Junior Nature Guide

Taisei was brought up in Te Anau by Japanese parents, and is currently studying at Fiordland College, holding a Head Student role. He has been working on the environmental portfolio and involved in the school’s future thinking renewable energy production park project. He began working for Trips And Tramps as a van cleaner, and has spend 2 years guiding. He is still very much a rookie and learning the bits and pieces, so feel free to ask the more difficult questions to the head guide! 

Conservation Projects

Trips and Tramps enjoy a close relationship with the community and local Te Anau Department of Conservation team.  Personally and as a company we provide both logistical and financial support. Recent significant donations have been made to local events and community groups, including the Kepler Challenge Mountain Run, Fiordland College, Te Anau Scouts, Fiordland Squash Club, Te Anau School, and Fiordland Trails Trust.

At Milford Sound we have been involved in a stoat trapping project since 2003 (even before it was the thing to do) and recently expanded this to the Delta were in conjunction with the Fiordland Conservation Trust, now we liaise directly with the Department of Conservation.

We are also enthusiastic supporters of the Local Kids Restore the Kepler project. This project aims to help Fiordland's young people, from pre-school through to college, develop knowledge, values and skills so they can be confident, connected and actively involved in caring for their environment.