Our local kiwi guides are the backbone of the experiences we offer. Their knowledge of New Zealand – be it history, nature or culture – is absolutely top-notch. Friendly, patient and with a deep affinity for all things outdoors, our guides help to bring Fiordland’s stunning landscapes to life.
Meet our team
Steve and Kate Norris
Owners of Trips & Tramps. Steve is out and about most days guiding our guests, while Kate works back at base running all things behind the scenes (not to mention being an awesome mum to four gorgeous kids). Committed to conservation and the local community, Steve and Kate like to 'keep it real' and believe in providing unique and genuine kiwi outdoor experiences.
A Te Anau local and having previously worked for Destination Fiordland and the Department of Conservation, Toni is an awesome asset to our team. She has spent a great deal of time in all the beautiful corners of Fiordland and knows it well. Toni is involved with the Kepler Challenge and other community initiatives. A customer review described Toni as "a hive of interesting information" – she’s a great person to explore Fiordland with.
Originally from Auckland, Stephen saw the light and moved to Te Anau. An avid naturalist (not to be confused with a naturist) Stephen has an incredible knowledge of the flora and fauna in the area. He also has an aversion to getting his feet wet and will stop at nothing to stay dry! He is a hard man to get a photo of as he is always taking the photos - here is one of his favourite plants - Aciphylla horrid.
Anja is from Germany but made Te Anau home after spending time guiding tours around New Zealand and all over the world. An engineer by trade, her ability to connect with people and her love of travel makes her a fantastic guide. Anja is always happy to go the extra mile for guests and is fluent in English and German.
Andrew is Welsh by birth but a Kiwi at heart. He has tramped and climbed the hills and mountains of Fiordland for many years. He is also mad keen about rogaining and orienteering. Andrew serves the Fiordland community as a Search and Rescue volunteer, which also involved raising and training search dogs. He’s an interesting fella to be around!
Douglas is young, fresh faced and has been walking in the hills from a young age. Full of energy, he is also a very keen photographer and has an eagle eye for finding the things you might otherwise miss - like a bellbird covered in pollen, a trout catching dragonflies, or a kea in flight.
Ross is a long-time local and there isn’t much about Fiordland and Milford Sound that he doesn’t know. With a history of working for a ranger for the Department of Conservation, Ross he’s a bit of an expert when it comes to natural history and flora/fauna. Ross also moonlights as a Nature Guide aboard the cruise ships that visit Fiordland every year.
Named after one of Fiordland’s highest peaks, there’s no guessing where Madeleine is from! Madeleine has strong family connections to the area and has grown up amidst the outdoors and the tourism industry. Having ditched teaching and counselling for the quiet life of a guide, she couldn’t be happier working in the Trips & Tramps team! Madeleine supports Kate in the background answering phones and emails, and gets out and about guiding in the summer.
Geoff is a born and bred local and has spent many years guiding. Recently returning to working with us, he is loving being back in the Trips & Tramps team. Last season, a Trip Advisor review said that "Geoff is the man!" – we would have to agree!
Japanese Speaking Guides
Yuka, Yoshi and Masako also all join us on a regular basis.