Frequently Asked Questions
Do you have another questions not answered here? Please don't hesitate to contact us by email or phone, we are here to help you have the best Fiordland experience!
Do I need to book in advance?
We recommend you book in advance to secure your place on our tours, as space is limited, particularly during the months of November through to March.
What vehicles do you use?
We pride ourselves in providing a quality modern fleet of vehicles, all are purchased NZ new and custom fitted to our touring requirements. Our fleet includes;
- Nissan Pathfinder AWD, suitable for 1-3 people.
- Hyundai iMax, suitable for 2-6 people.
- Mercedes Sprinters, short wheel base for 6-11 people or long wheel base for up to 16 people.
Why the early starts in Summer?
Yes we do like to leave fairly early in the morning, and you are on holiday but we do so for a very good reason! We wish to maximise the quality of your day by avoiding the midday crowds at Milford Sound and making the most of the calmer morning weather conditions. Every fine, sunny day during summer months results in a strong day breeze developing mid to late morning which causes the fiord to chop up. Our early starts make the most of the calmer water conditions for excellent photo opportunities and brilliant wildlife observing.
What trip should I choose to suit my motivations and fitness?
We offer a variety of trips to suit everybody of all ages, including family groups. Take a look around the photos and choose the one that appeals to you and if you cannot decide if it will be suitable, don't hesitate to contact us!
All our trips are done at a more leisurely pace, there is no rush. Plus our small groups ensures the guide will be there if you need them. As long as you can complete a 2-3 hours walk, any of our guided walks would be suitable.
Where do your tours depart from?
Our Milford Sound tours and guided walks (except Milford Track) depart from the Te Anau township. Accommodation pickups within the town boundaries are available if details are provided. Alternatively our central pick up is the Real Journeys office, Lakefront Drive. The exception is our Milford Track 1/2 day guided walk which has the option to depart from Milford Sound, if you have selected this departure point you will need to make your own way there. Please allow 2 hours for the drive from Te Anau to Milford Sound, plus another 15 minutes to park your vehicle and walk to the main boat terminal.
How Many people do you take in your groups?
Our groups are always small and personal, we take a pride in ensuring a quality interaction! If you are choosing a scheduled trip we have the following maximum numbers;
Milford Sound From Te Anau - These have no minimum number and are guaranteed to go year round (except the odd Sunday in winter), because we are the local Milford Sound posties! The maximum number we take on these trips is 14 in one group. We can run more than one coach if required. It is a good idea to book early to avoid missing out. On Milford Sound we travel on the Real Journeys Nature Cruise, which will have more people on board, as it is not exclusive to our tours. However there is plenty of space and lots of good viewing, and the cruise time is also one of the longer options so you get lots of time on the fiord.
Fiordland Guided Day Walks - The Milford, Routeburn and Kepler guided walks have a maximum group size of 12 and 1 Trips & Tramps guide. Lake Marian is limited to a maximum group size of 6 people. All walks have a minimum number of 2 to proceed, so if you are a single traveler we do recommend checking in advance to confirm the departure.
Private Tours and Transport - If you wish to travel with just your companions, or have a special request we can run a trip just for you. We can cater for 1-16 people in a group... or more if you wish to travel in multiple vehicles. Contact us to see what we can do for you.